A model name is a starting point, not a complete description of the laptop you will receive. Two machines with the same name can have different memory, storage, displays and battery wear. Use this checklist when comparing listings or inspecting a unit.
Match the specification to the actual machine
Ask for the full processor model, installed RAM, storage type and capacity, screen resolution and operating system. Compare those details with the machine’s system information. For an upgrade, confirm that the exact configuration supports it and ask whether parts and installation are included in the price.
Test the parts you use every day
- Open a plain light and dark screen to look for marks, uneven lighting and damaged pixels.
- Type across the keyboard, use the touchpad and check the hinges without forcing them.
- Try Wi-Fi, the webcam, speakers and microphone during a short video call.
- Test the ports you need with your own compatible accessories.
- Confirm the charger is suitable for the unit and is included.
Ask about battery wear
A laptop that works on a charger may still need a battery replacement. Ask for a recent battery report and try it unplugged. On Windows, the battery report can help compare design capacity with the battery’s estimated full-charge capacity. These estimates do not guarantee a particular number of working hours. See Microsoft’s battery guidance.
Get the total and the terms in writing
Record the agreed condition, visible defects, accessories, warranty coverage and return arrangements before payment. Include any delivery or upgrade costs in your comparison. Read our buying and support information, then browse the laptop catalogue and ask the team about the exact available unit.